1. Introduction

Welcome to Tops Pizza UK. These terms and conditions ("Terms") govern your use of our website https://topspizza.uk ("Website") and the services offered through it, including our pizza delivery services. By accessing our Website and using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Website. If you do not agree to these Terms, please do not use our Website or services.

2. Use of Our Website

2.1 Eligibility

You must be at least 16 years old to use our Website. By using our Website, you represent and warrant that you are at least 16 years of age. If you are under 18, you may only use our Website and services with the involvement of a parent or guardian.

2.2 Account Registration

Some features of our Website may require you to register an account. When you register, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details, including your password, and for any activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

2.3 Prohibited Activities

When using our Website, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe the intellectual property rights of others
  • Transmit any material that is defamatory, offensive, or otherwise objectionable
  • Use the Website in any way that could damage, disable, overburden, or impair it
  • Attempt to gain unauthorized access to any part of the Website, other accounts, or computer systems
  • Use any robot, spider, or other automatic device to access the Website
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website

3. Ordering and Delivery

3.1 Placing Orders

When you place an order through our Website, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Errors in the description or pricing of products
  • Errors in your order
  • Suspected fraudulent activity

3.2 Prices and Payment

All prices shown on our Website are in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. Payment must be made at the time of ordering through the payment methods accepted on our Website.

3.3 Delivery

We aim to deliver orders within the estimated delivery time provided at checkout, but delivery times are not guaranteed and may vary depending on factors outside our control, such as traffic and weather conditions.

We deliver to the address specified in your order. Please ensure that the delivery address is accurate and that someone is available to receive the order. If no one is available to receive the order, we may leave it in a safe place or return it to our store, and you may be charged for redelivery.

3.4 Delivery Restrictions

We reserve the right to restrict deliveries in certain areas. Minimum order values may apply for delivery. We will inform you during the ordering process if your address falls outside our delivery area or if minimum order requirements are not met.

4. User Rights and Responsibilities

4.1 Your Responsibilities

When using our Website and services, you agree to:

  • Provide accurate and complete information when placing orders or registering an account
  • Ensure that all persons who access our Website through your internet connection are aware of these Terms and comply with them
  • Use our Website in a way that does not cause offense or disruption to others
  • Report any issues with your order promptly

4.2 Your Rights

As a user of our Website and services, you have the right to:

  • Receive products that are of satisfactory quality, fit for purpose, and as described
  • Have your personal information protected in accordance with our Privacy Policy
  • Contact us with any questions or concerns about our services

5. Conduct on the Website

5.1 User Content

Our Website may allow you to submit content, such as reviews or feedback. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that your content:

  • Is accurate and not misleading
  • Does not infringe any third party's intellectual property rights, privacy rights, publicity rights, or other personal or proprietary rights
  • Does not contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
  • Does not violate any applicable law or regulation

We reserve the right to remove any content that violates these Terms or that we find objectionable for any reason.

5.2 Interactions with Other Users

You are solely responsible for your interactions with other users of our Website. We reserve the right, but have no obligation, to monitor disputes between you and other users.

6. Intellectual Property

The Website and all its content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Tops Pizza UK, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
  • You may store files that are automatically cached by your Web browser for display enhancement purposes
  • You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution

You must not:

  • Modify copies of any materials from this site
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Tops Pizza UK will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Website or services
  • Any conduct or content of any third party on the Website
  • Any content obtained from the Website
  • Unauthorized access, use, or alteration of your transmissions or content

Our liability for any claim arising out of or relating to these Terms or our services is limited to the amount you paid for the specific order that gave rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

8. Disclaimers

The Website and all content and services provided through it are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. Tops Pizza UK disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the servers that make it available are free of viruses or other harmful components.

While we take steps to ensure the accuracy of product information and pricing on our Website, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it for a refund in accordance with our Refund Policy.

9. Changes to Terms

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them.

Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

10. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

12. Entire Agreement

These Terms, together with any documents they expressly incorporate by reference, constitute the entire agreement between you and Tops Pizza UK regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

13. Contact Information

If you have any questions about these Terms, please contact us:

  • By email: [email protected]
  • By phone: +443108650050
  • By mail: Tops Pizza UK, Studio 04 Fox Circle, Pricemouth, CR2 8EN, United Kingdom