1. Introduction
At Tops Pizza UK ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy policy applies to all information collected through our website https://topspizza.uk, mobile applications, and/or any related services, sales, marketing, or events (collectively, the "Services").
We recommend that you read this privacy policy carefully as it contains important information about your personal data.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Services to you:
2.1 Personal Data
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This Personal Data may include, but is not limited to:
- Name and contact details (email address, phone number, delivery address)
- Order information and history
- Payment information (we do not store complete credit card information)
- Marketing preferences
- Information you provide when you contact our customer service
2.2 Usage Data
We may also collect information on how the Services are accessed and used ("Usage Data"). This Usage Data may include:
- Your computer's Internet Protocol address (IP address)
- Browser type and version
- Pages of our Services that you visit
- The time and date of your visit
- The time spent on those pages
- Device identifiers and other diagnostic data
3. How We Use Your Data
Tops Pizza UK uses the collected data for various purposes:
- To provide and maintain our Services
- To process and deliver your orders
- To notify you about changes to our Services
- To provide customer support
- To gather analysis or valuable information so that we can improve our Services
- To monitor the usage of our Services
- To detect, prevent, and address technical issues
- To send you promotional materials and information about special offers (if you have opted in)
- To respond to your inquiries and resolve any potential issues you might have with the use of our Services
4. Legal Basis for Processing Personal Data
We will only process your personal data when we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost all cases, the legal basis will be one of the following:
- Consent: Where you have given us consent to process your data for specific purposes.
- Contractual necessity: Where processing is necessary for the performance of a contract with you (e.g., to deliver the pizza you ordered).
- Legitimate interests: Where processing is necessary for the purposes of our legitimate interests, provided those interests do not override your fundamental rights and freedoms.
- Legal obligation: Where we need to process your data to comply with a legal obligation.
5. Data Sharing and Disclosure
We may share your personal information in the following situations:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
- With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
6. Your Data Protection Rights
Under data protection laws, you have rights in relation to your personal data that include the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent where we rely on your consent to process your personal data
If you wish to exercise any of these rights, please contact us using the contact details provided at the end of this policy.
7. Cookie Policy
7.1 What are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you access the internet or use our Services. Cookies contain information that is transferred to your device's hard drive and help us improve our Services and your experience.
7.2 Types of Cookies We Use
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
7.3 Managing Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Data Security
We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized access, alteration, and disclosure. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
10. International Transfers
We may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
11. Children's Privacy
Our Services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, or if you want to exercise any of your data protection rights, please contact us:
- By email: [email protected]
- By phone: +443108650050
- By mail: Tops Pizza UK, Studio 04 Fox Circle, Pricemouth, CR2 8EN, United Kingdom
